Our
30-Year Limited Warranty*
 We
are proud to offer one of the best warranties in the
business. Our 30-year limited warranty can be
explained as follows:
During your first ten years of
ownership, the manufacturer will be responsible for
any defective parts, labor or materials relating to
your mattress and will perform any needed repairs to
your mattress at no cost to you. Shipping and
handling fees will be the responsibility of the
customer.
Starting the 11th
year of mattress ownership, the customer will be
responsible for a pro-rated amount, plus shipping
and handling fees, for any defective mattress
returns. This pro-rated amount is calculated by
dividing the number of years you owned the mattress
by 30, then it is multiplied by the cost of the
mattress. Partial years of ownership round up to the
next full year. For example, if you have a mattress
that became defective in its 11th year,
you would then be responsible for paying 36.6% of
the original mattress cost.
The manufacturer will not be
responsible for any damage that occurred to the
mattress after it has been received by the
customer. This includes, but is not limited to food,
drink, urine, punctures, pet damage and cigarette
burns. A certain amount of cosmetic change will
occur in foam over time. This is not considered a
defect. While we do not specify which type of
foundation should be used under your mattress, we
will not accept a mattress that has been damaged by
use of an improper foundation. An example of this
would be a foundation with slats that are spaced far
enough apart to allow the mattress to bend and sink
between the slats.
If you believe that your
mattress has become defective, we request that you
place it on a hard floor surface and retest it to
ensure that it is not the foundation underneath the
mattress. If you believe that your mattress has
visual sag after being placed on the even floor, we
request that you take a string and pull it tight
over both sides of the mattress and measure the
greatest sag point from the string to the top of the
mattress. If your mattress sags more than 7/8 of an
inch, we will repair or replace the mattress. An RMA
(Return Material Authorization) number must be
obtained before returning your mattress or bed set
and it must be received at our manufacturing plant.
We strongly believe that our
foam will hold up over time if cared for
properly. There is, however, a certain break-in
period in which the foam will soften a bit. For this
reason, we require that you rotate, clockwise or
counter-clockwise from head to toe (not flip top to
bottom) the mattress once every other month for the
first 4 months (2 total rotations), then once every
6 months thereafter. We do not believe in using a
plastic backing to our cover, as it can get to hot
and is not easily washed. For this reason, we
recommend that you purchase a cotton mattress pad to
better protect your mattress cover and the foam
below.
*Our Memory Zone™,
PolyFlex™ and Tri-Pedic Silver™ models have a
20-year limited warranty. They
use the same terms and conditions as above, but with
a 20 year total warranty and proration period
instead of 30 years.
If you have any questions
about our warranty please call 1-800-667-1969.
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