Shipping Policy

We ship worldwide directly from our manufacturing plant in the Thousand Oaks area of Ventura County, California.

Mattresses: To prevent any unnecessary damage from occurring, we do not roll any of our mattresses. Shipping is done via special carrier. Actual shipping time takes 3-5 days to reach most U.S. customers. All mattresses are wrapped in protective plastic and placed in sturdy constructed boxes. For specific shipping costs, call us directly for more information. 

Mattress Pads: Our mattress pads are carefully rolled and double wrapped in plastic before they are shipped out to you. We ship these through FedEx or UPS Ground delivery. For specific shipping costs, call us directly for more information. 

Return Policy: If you feel that you need to return or exchange your memory foam product, please contact Customer Service Monday thru Friday, 8:00 AM to 5:00 PM at 1-800-667-1969. Please be aware that returning your memory foam product may take 14 days or more to complete. On occasion, special offers are made with our memory foam products such as free or discounted shipping, free pillows, free frame and/or foundations, etc.... All pillows are not returnable for health reasons. If you return a mattress and received a free pillow, you will be charged retail value for the pillow after returning the mattress. Shipping may be discounted for the original shipment, but actual shipping will be charged for the return shipping. Offers for free or discounted shipping are for the outbound shipping only and must be paid at retail value in both directions if you return your mattress. Customers are encouraged to request their own shipping rates for the return shipping from any company as they see fit.