Trial - Satisfaction Guarantee
In order to ensure the
complete satisfaction of all our valued customers, Selectabed.com offers you a
choice of either exchanging your mattress or receiving a refund of the mattress
purchase price. The trial period begins the first day you receive your mattress
or bed set.
If your mattress is too
hard or too soft, or does not provide you with a restful night's sleep, you can
exchange or return your mattress before the end of 120 days. Be sure that there
are no other factors affecting the quality of your sleep before you decide to
exchange the mattress or bed set. We strongly recommend that you give it at
least a 21-day "breaking-in" period. If, after 21 days, you are not completely
satisfied with the superior quality and sleeping comfort of your mattress or bed
set, we will gladly refund your money or exchange it for a more suitable one. For details, see the information below:
Happens After 120 Days?
will either exchange or modify your mattress, or refund the purchase price of the mattress or bed set, less any shipping
and handling charges.
exception of a manufacturing or shipping error, all return shipments are the
responsibility of the customer. We may, at our option, extend
our discounted shipping rates through our carriers to the customer.
Occasionally we offer shipping specials
or free items with
certain overstocked mattresses or mattress toppers. If this is offered, the customer
must pay shipping costs both ways if they desire to return the mattress
or topper without an exchange and they must return any promotional items given,
with the exception of pillows.
Due to sanitary
reasons, pillows cannot be returned for any reason other than a defect
or damage during shipment. Pillows offered as a promotion in conjunction
with the sale of a mattress will be billed to the customer at current
price if the mattress is returned.
an exchange is made for a different mattress or topper, the only cost to you is
any price difference (plus sales tax
where applicable), plus the shipping of the
original product back to us.
If you refuse a delivered item and there is nothing
wrong with the package, it will be returned to us and those refused orders
will be subject to round trip shipping charges before a refund is issued.
You will also be responsible for restocking fees, if applicable.
All returns must be received by our manufacturing plant before the end of
the 120th day following
receipt in order for you
to receive a refund. No
exchanges or returns will be made after the 120th day following receipt.
Custom orders that are canceled after 3 days have a 20% surcharge.
This refund/exchange offer does not apply to the following items: custom mattresses or toppers,
bases, and opened sheets, comforters or pillows. Returned
mattresses or toppers must be in the original condition in which they
No refunds or exchanges will be
made for any product that becomes damaged after it is received by the customer. Damage may include, but is not
limited to, odor or stains from cigarette smoke or urine, food or drink stains, and/or any physical
damage from sharp objects.
course any defective products will be promptly exchanged.
RMA (Return Merchandise authorization) must be obtained before returning
your mattress or bed set in order for
you to receive a refund.
inspection period of at least 14 days before a credit can be issued.
This time is required for inspection and damaged shipment claims. Damage as a result of the customer will be deducted from the cost of the
mattress. Damage from the carrier will be the carrier's
responsibility, and a claim for damage must be filed before any credit
With our 30-year limited
warranty*, we offer one of the
longest mattress warranties in the business. It's a reflection
of our commitment to unwavering quality and premium product integrity. For more
information on our warranty please call 1-800-667-1969 or visit our
*Our Memory Zone™
and PolyFlex™ models have a 20-year limited warranty. They
use the same terms and conditions, but with a 20 year total warranty and
pro-ration period instead of 30 years. Our Air-Pedic's have their own
"I am impressed with the
quality of the beds found at Selectabed.com. I was
asked to choose which beds Selectabed.com would offer online
and the ones you will find all meet my difficult criteria
and are designed specifically to provide proper support for
all of your joints."